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THE CUSTOMER SERVICE REPRESENTATIVE (CSR) IS REQUIRED TO PROVIDE A HIGH LEVEL OF CUSTOMER SERVICE TO STONE TILE INTERNATIONAL INC. CLIENTS AT ALL TIMES WHILE STRIVING TO ACHIEVE BUSINESS TARGETS THROUGH SUPERIOR COMMUNICATIONS SKILLS. THE CSR WILL ALSO BE RESPONSIBLE FOR HANDLING GENERAL INQUIRIES, PLACING ACCURATE ORDERS, AND REFERRING ESCALATED CALLS TO THE APPROPRIATE PERSONNEL. INTEGRITY, VISION, PROFESSIONALISM AND PASSION ARE KEY COMPONENTS OF THIS POSITION AND OTHER DUTIES MAY BE ASSIGNED AS NECESSARY.
THE REPLENISHMENT ANALYST IS RESPONSIBLE FOR THE REPLENISHMENT AND PROCUREMENT OF PRODUCT DEMAND, LEVERAGING INPUT FROM DEMAND PLANNING, SUPPLY PLANNING, PRODUCT DEVELOPMENT, SALES, AND VARIOUS OTHER ORGANIZATIONAL STAKEHOLDERS. THE REPLENISHMENT ANALYST IS ALSO RESPONSIBLE FOR DEVELOPING AND MANAGING RELATIONSHIPS WITH HIS OR HER SUPPLIER NETWORK, WHILE KEEPING SUPPLIERS ACCOUNTABLE FOR SHIPPING PRODUCT IN FULL AND ON TIME (OTIF). THE REPLENISHMENT ANALYST ROLE REQUIRES A TEAM ORIENTED, ANALYTICAL, & INTERPRETIVE INDIVIDUAL WITH STRONG PROCESS AND NEGOTIATION SKILLS. THIS POSITION IS ALSO RESPONSIBLE FOR INVENTORY ANALYSIS, INCLUDING EXCESS, SLOW-MOVING AND OBSOLETE INVENTORY IN THE STONE TILE NETWORK.
WE ARE LOOKING FOR A PERSON WITH A POSITIVE ATTITUDE WHO ENJOYS WORKING IN A FAST-PACED ENVIRONMENT AND UNDERSTANDS HOW IMPORTANT CUSTOMER SERVICE IS. THE SUCCESSFUL CANDIDATE WILL BE A PROVEN SELF-STARTER WHO LIKE TO TAKE INITIATIVE. HE/SHE WILL BE SKILLED IN DEVELOPING RELATIONSHIPS, ASSESSING CUSTOMER NEEDS AND PROVIDING ADVICE ON AVAILABLE PRODUCTS WHILE PROVIDING UNPARALLELED CUSTOMER SERVICE FROM THE INITIAL GREETING TO THE FINAL SALE.