Reports to: Chief Customer & Gallery Officer

Schedule: Monday to Friday, 8:30 AM to 5:00 PM

Compensation: $50,000 - $55,000

AI Disclosure: No AI screening used

Vacancy Status: New role

Stone Tile International is looking for a Sales Support Coordinator in the GTA to join our dynamic team!

Celebrating over 30 years of innovation and excellence, Stone Tile International is North America’s leading fashion house of natural and manufactured tiles, stone, and wood. With over 160 employees and showrooms in major cities such as Toronto, Montreal, Vancouver, and Calgary, we pride ourselves on being a top choice for architects, designers, and discerning homeowners. We are committed to redefining luxury spaces and are looking for passionate individuals to join our collaborative, high-performing team.

Who are you?
As a Sales Support Coordinator, you will be responsible for providing dedicated support to the commercial (outside – A&D) sales team with day-to-day sales and order management activities, helping ensure orders are processed accurately, managed efficiently, and move through to completion.
The ideal candidate is someone who takes ownership, is highly organized, proactive, has strong attention to detail, and enjoys working in a fast-paced, collaborative environment.

Primary Responsibilities and Duties:
The Sales Support Coordinator will perform a wide range of duties assigned by their manager, including but not limited to the following:
•    Support the Commercial team with day-to-day sales and order management activities.
•    Process and manage orders and payments accurately and efficiently.
•    Monitor orders from entry through to shipment in ERP and CRM systems and proactively follow up on outstanding items.
•    Collaborate cross-functionally with internal teams (sales, logistics etc.) to resolve order-related questions or issues and ensure a seamless client experience.
•    Provide timely updates and support to the A&D outside sales team.
•    Maintain accurate information across relevant systems.
•    Develop a strong understanding of company processes, systems, products, and Commercial business needs.
•    Identify opportunities to improve processes and overall team efficiency.
•    Build strong relationships with Sales and cross-functional partners.
•    Provide coverage and support to the broader team as needed.
•    Uphold the brand’s tone and service excellence standards in all communication.
•    Perform additional duties as assigned

What type of experience and skills do you have?
•    2– 4 years of experience in sales support, order processing or management, customer service in retail, or sales, ideally within the luxury interiors, flooring, or home design sectors.
•    Excellent organizational skills and attention to detail.
•    Strong communication skills and ability to follow-through
•    Ability to manage multiple priorities in a fast-paced environment.
•    Strong problem-solving skills and a proactive approach.
•    Strong data entry skills
•    Proficiency in CRM systems and Microsoft Office (or similar tools).
•    A passion for design, interiors, and delivering exceptional customer experiences.
•    Warm, confident, and articulate communicator.
•    Highly customer-focused with a proactive, solutions-oriented mindset.
•    Collaborative and team-oriented with a focus on achieving shared goals
•    Impeccable personal presentation aligned with a luxury brand image.
•    Ability to meet tight deadlines
•    Professional demeanor and commitment to customer service excellence

Why Join Stone Tile?
Stone Tile was founded with a strong vision for high-end quality and design across the stone and tile industry. Our approach has been to provide clients with the cutting-edge in interior fashion for their designs. For thirty years, we have led the industry in providing the newest and highest quality slabs and tiles for our clients. With the goal in mind to only serve our clients with industry’s best product and services, likewise we strive to surround ourselves with the best talent to help us get there.
We believe this is possible in part due to our elite team of hand-picked employees whom we have sought to nurture and support in all their personal and professional growth. We believe well-being and success go hand-in-hand, and so we strive to set clear and achievable goals for everyone at the company.

Perks & Benefits:
We offer competitive perks and benefits packages for all our employees. We believe everyone deserves the stability they need in order to innovate at their highest capacity. Our packages include:
•    Collaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our work
•    Comprehensive health benefits
•    Competitive compensation
•    Flexible work schedules
•    Rewards & recognition program
•    Team bonding events
•    Family care & support (parental leave)
•    Freedom to Innovate: supports new and better ways to be successful
•    Be your Authentic Self: environment that values diversity as a source of strength

Stone Tile is an equal opportunity employer and welcomes applications from all interested parties. Accommodation for job applicants with disabilities are available on request. To request any accommodation, please specify in your application

Compensation: $17.95 per hour
AI Disclosure: No AI screening used
Vacancy Status: New Position

Stone Tile International Inc. is seeking a motivated Marketing Intern to support our marketing operations with day-to-day projects and campaigns. This role is ideal for a student or emerging professional, preferably with a background or interest in design, marketing, architecture, interiors, or creative communications.

Key Responsibilities:

•    Assist with the coordination and execution of marketing initiatives and campaigns.
•    Support marketing operations through project tracking, administrative tasks, and follow-up activities.
•    Draft creative briefs and help coordinate requests with internal teams and external partners.
•    Capture photo and video content at showrooms, events, project sites, and company activities.
•    Assist with social media content creation, scheduling, and community engagement.
•    Help maintain marketing assets, presentations, and content libraries.
•    Conduct research on industry trends, competitors, and customer insights.
•    Support event planning, showroom activations, and customer-facing initiatives.

Qualifications:
•    Currently enrolled in or recently graduated from a program in Marketing, Graphic Design, Communications, Interior Design, Architecture, or a related field.
•    Strong organizational skills and attention to detail.
•    Excellent written and verbal communication skills.
•    Comfortable using social media platforms and basic content creation tools.
•    Creative, proactive, and eager to learn in a fast-paced environment.
•    Photography, videography, or design experience is considered an asset.

What You'll Gain
•    Hands-on experience in luxury building materials and design marketing.
•    Exposure to branding, content creation, customer experience, and event marketing.
•    Opportunities to work closely with experienced marketing and leadership teams.
•    A portfolio of real-world projects and campaigns.

Compensation: $45,000 - $70,000 (base salary + commission)

AI Disclosure: No AI screening used

Vacancy Status: New role

Stone Tile West Ltd. is seeking an Architectural & Design Sales Consultant to serve the Southern Alberta region. Celebrating our 30th anniversary in 2022, we are North America’s leading fashion house of natural and manufactured tiles, stone, and wood. With over 160 employees and showrooms across major Canadian cities such as Toronto, Montreal, Vancouver, and Calgary, we are seeking to improve our international reputation as a luxury design firm for the architects and designers’ community as well as discerning residential customers to redefine their spaces to transcend the ordinary.

As an experienced, highly motivated, and self-driven Architectural & Design Sales Consultant, you must be self-driven, highly motivated, and already possess experience in this area. Along with standard daily duties of engaging clients, driving sales, managing product specifications, and executing projects from start to finish, the ideal Architectural & Design Sales Consultant candidate must also act as a Stone Tile brand ambassador by possessing extensive knowledge of our brand and our products.

What Sales Qualifications/Skills do you have 

• Strong product knowledge, preferably in the tile and/or flooring industry.
• Serves customers by selling products and meeting customer needs.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedules to call on existing or potential sales outlets and other trade factors.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Strong presentation and negotiation skills.
• Able to work under pressure and multi-task.
• Assist in preparing sample requests and/or client deliveries – able to handle 25lb weight load.
• A strong communicator; willing to teach and share ideas with others.
• Strong follow-through skills; able to see projects and timelines through to fruition.
• Have a professional appearance.
• Skilled in MS Office Suite.
• A team player who is willing and able to work with other sales team members.
• Strong organizational skills.
• An openness to accept new techniques in product knowledge, training, and problem solving.
• Contributes to team effort by accomplishing related results as needed.
• Assist A&D Sales representatives close jobs at the discretion of the Business Development Manager. 

What Education and Experience skills do you have?

• 10+ years of industry sales experience or in a similar role.
• Degree/Diploma in business management or a relevant field
• Strong product knowledge.
• Strong presentation and negotiation skills.
• Able to work under pressure and multi-task.
• A strong communicator; willing to teach and share ideas with others.
• Strong follow-through skills; able to see projects and timelines through to fruition.
• Have a professional appearance.
• Skilled in MS Office Suite
• A team player who is willing and able to work with other sales team members.
• Strong organizational skills.
• Have a reliable and accessible form of transportation to and from clients and meetings.
• An openness to accept new techniques in product knowledge, training, and problem solving.

What is considered an asset?

• Previous experience in flooring or surfaces industry experience considered an asset.
• Knowledge of Prophet21
• Experience in Design/Build construction
• Experience and/or knowledge of interior design
• High levels of enthusiasm
• Professional/mature demeanor under stressful situations Successful completion of Criminal Background Check

Why Join Stone Tile?

Stone Tile was founded with a strong vision for high-end quality and design across the stone and tile industry. Our approach has been to provide clients with the cutting-edge in interior fashion for their designs. For thirty years, we have led the industry in providing the newest and highest quality slabs and tiles for our clients. With the goal in mind to only serve our clients with industry’s best product and services, likewise we strive to surround ourselves with the best talent to help us get there.

We believe this is possible in part due to our elite team of hand-picked employees whom we have sought to nurture and support in all their personal and professional growth. We believe well-being and success go hand-in-hand, and so we strive to set clear and achievable goals for everyone at the company.

Perks and Benefits:

We offer competitive perks and benefits packages for all our employees. We believe everyone deserves the stability they need in order to innovate at their highest capacity. Our packages include:

• Comprehensive health & wellness benefits
• Competitive compensation
• Community & personal development
• Flexible work schedules
• Rewards & recognition program
• Team bonding events
• Family care & support (parental leave)

Stone Tile is an equal opportunity employer and welcomes applications from all interested parties. Accommodations for job applicants with disabilities are available on request. To request any accommodations, please specify in your application.

Reports to: Chief Customer & Gallery Officer
Schedule: Monday–Friday: 8:30 a.m.–5:00 p.m. and Saturday: 10:00 a.m.– 4:00 p.m. (One weekday off per week, plus Sundays off).
Compensation: $65,000 - $110,000
AI Disclosure: No AI screening used
Vacancy Status: New Position

Position Summary
For over 30 years, Stone Tile International has been redefining luxury spaces across North America. As the leading fashion house of natural and manufactured tile, stone, and wood, we partner with architects, designers, and discerning homeowners to bring extraordinary spaces to life. With 160+ employees and flagship showrooms in Toronto, Montreal, Vancouver, and Calgary, we are known for innovation, craftsmanship, and uncompromising quality.

The Gallery Manager, Business Development & Client Relations leads the Stone Tile Gallery Vancouver as a revenue-generating hub for the business. This role owns the gallery’s growth agenda — driving sales performance, deepening client relationships, and building Stone Tile’s reputation within the design and construction community as the destination for premium stone, tile, and wood flooring. The ideal candidate is equal parts relationship-builder, sales leader, and operator: someone energized by prospecting and business development, who connects naturally with designers, architects, contractors, and A&D (Architecture & Design) firms, and who knows how to turn client trust into consistent, referral-driven revenue.

Key Responsibilities
1. Revenue Generation & Business Development
• Own the gallery’s revenue targets — driving team sales performance and personally cultivating high-value, relationship-driven opportunities.
• Proactively build and expand a network of designers, architects, contractors, builders, and A&D firms, converting relationships into consistent project pipeline and repeat business.
• Identify and pursue new business through targeted outreach, prospecting, and local trade engagement — treating relationship-building as a core revenue driver, not an occasional activity.
• Develop and execute an outreach strategy that positions the gallery as the preferred flooring and surface partner for design and construction professionals in the market.
• Track pipeline, conversion, and account growth using CRM tools, and report on business development progress to leadership.

2. Client Experience & Relationship Leadership
• Lead by example on the gallery floor, delivering an elevated, consultative client experience that reflects Stone Tile’s reputation for premium stone, tile, and wood products.
• Coach the team in consultative selling, design support, and technical product education to maximize the revenue potential of every client interaction.
• Build and maintain long-term relationships with key clients, designers, architects, and contractors to drive loyalty, referrals, and repeat business.
• Champion digital tools, including virtual consultations, so clients can engage with the gallery confidently from anywhere.
• Curate and host gallery events and educational sessions with the events, marketing, and sales teams to strengthen the gallery’s presence and credibility within the design and building community.

3. Team Leadership
• Recruit, train, coach, and develop gallery staff, instilling a business-development mindset and high standards for client engagement.
• Schedule and manage daily staffing to ensure strong coverage and a consistently excellent client experience.
• Conduct regular performance reviews and coach the team on outreach techniques, lead follow-up, and client relationship management.
• Foster an inclusive, motivated, high-performing culture centered on growth and accountability.

4. Operational Excellence
• Oversee gallery presentation, merchandising, and cleanliness standards to reflect Stone Tile’s brand.
• Ensure inventory, samples, and displays are current, well-maintained, and on-brand.
• Support and refine processes that deliver a best-in-class gallery and customer experience.

Qualifications & Requirements
• Minimum 7-10 years of leadership experience in retail, showroom, gallery, or related environments, ideally in luxury, design, or building materials.
• Established network and strong relationships with designers, architects, contractors, and A&D firms — with a demonstrated ability to convert relationships into revenue.
• Proven track record of achieving and exceeding sales/revenue targets while leading high-performing teams.
• Strong knowledge of stone, tile, wood, or similar flooring and surface products is an asset.
• Exceptional communication and interpersonal skills, with the ability to engage designers, architects, contractors, builders, and homeowners alike.
• Entrepreneurial, outreach-driven mindset — comfortable prospecting and generating new business, not just managing walk-in traffic.
• Operationally strong, with attention to detail, organization, and problem-solving skills.
• Comfortable with CRM, order entry, and inventory management systems.

Why Join Stone Tile International
We believe exceptional experiences start with empowered people. At Stone Tile, you’ll find:
• A collaborative, inclusive, and high-performance culture
• Competitive compensation and comprehensive health benefits
• Flexible work schedules and family-care support
• Rewards, recognition, and team-building experiences
• Freedom to innovate and shape how we grow
• A workplace that values diversity, authenticity, and belonging

Stone Tile is an equal opportunity employer and welcomes applications from all interested parties. Accommodation for job applicants with disabilities are available on request. To request any accommodation, please specify in your application.

Reports to: Chief Customer & Gallery Officer

Schedule: Monday–Friday: 8:30 a.m.–5:00 p.m. and Saturday: 10:00 a.m.–5:00 p.m. (One weekday off per week, plus Sundays off).

Compensation: $70,000 - $110,000

AI Disclosure: No AI screening used

Vacancy Status: Replacement

Position Summary

For over 30 years, Stone Tile International has been redefining luxury spaces across North America. As the leading fashion house of natural and manufactured tile, stone, and wood, we partner with architects, designers, and discerning homeowners to bring extraordinary spaces to life. With 160+ employees and flagship showrooms in Toronto, Montreal, Vancouver, and Calgary, we are known for innovation, craftsmanship, and uncompromising quality.

The Gallery Manager, Business Development & Client Relations leads the Stone Tile Gallery Toronto as a revenue-generating hub for the business. This role owns the gallery’s growth agenda — driving sales performance, deepening client relationships, and building Stone Tile’s reputation within the design and construction community as the destination for premium stone, tile, and wood flooring. The ideal candidate is equal parts relationship-builder, sales leader, and operator: someone energized by prospecting and business development, who connects naturally with designers, architects, contractors, and A&D (Architecture & Design) firms, and who knows how to turn client trust into consistent, referral-driven revenue.

Key Responsibilities

1. Revenue Generation & Business Development

•    Own the gallery’s revenue targets — driving team sales performance and personally cultivating high-value, relationship-driven opportunities.

•    Proactively build and expand a network of designers, architects, contractors, builders, and A&D firms, converting relationships into consistent project pipeline and repeat business.

•    Identify and pursue new business through targeted outreach, prospecting, and local trade engagement — treating relationship-building as a core revenue driver, not an occasional activity.

•    Develop and execute an outreach strategy that positions the gallery as the preferred flooring and surface partner for design and construction professionals in the market.

•    Track pipeline, conversion, and account growth using CRM tools, and report on business development progress to leadership.

2. Client Experience & Relationship Leadership

•    Lead by example on the gallery floor, delivering an elevated, consultative client experience that reflects Stone Tile’s reputation for premium stone, tile, and wood products.

•    Coach the team in consultative selling, design support, and technical product education to maximize the revenue potential of every client interaction.

•    Build and maintain long-term relationships with key clients, designers, architects, and contractors to drive loyalty, referrals, and repeat business.

•    Champion digital tools, including virtual consultations, so clients can engage with the gallery confidently from anywhere.

•    Curate and host gallery events and educational sessions with the events, marketing, and sales teams to strengthen the gallery’s presence and credibility within the design and building community.

3. Team Leadership

•    Recruit, train, coach, and develop gallery staff, instilling a business-development mindset and high standards for client engagement.

•    Schedule and manage daily staffing to ensure strong coverage and a consistently excellent client experience.

•    Conduct regular performance reviews and coach the team on outreach techniques, lead follow-up, and client relationship management.

•    Foster an inclusive, motivated, high-performing culture centered on growth and accountability.

4. Operational Excellence

•    Oversee gallery presentation, merchandising, and cleanliness standards to reflect Stone Tile’s brand.

•    Ensure inventory, samples, and displays are current, well-maintained, and on-brand.

•    Support and refine processes that deliver a best-in-class gallery and customer experience.

Qualifications & Requirements

•    Minimum 7-10 years of leadership experience in retail, showroom, gallery, or related environments, ideally in luxury, design, or building materials.

•    Established network and strong relationships with designers, architects, contractors, and A&D firms — with a demonstrated ability to convert relationships into revenue.

•    Proven track record of achieving and exceeding sales/revenue targets while leading high-performing teams.

•    Strong knowledge of stone, tile, wood, or similar flooring and surface products is an asset.

•    Exceptional communication and interpersonal skills, with the ability to engage designers, architects, contractors, builders, and homeowners alike.

•    Entrepreneurial, outreach-driven mindset — comfortable prospecting and generating new business, not just managing walk-in traffic.

•    Operationally strong, with attention to detail, organization, and problem-solving skills.

•    Comfortable with CRM, order entry, and inventory management systems.

Why Join Stone Tile International
We believe exceptional experiences start with empowered people. At Stone Tile, you’ll find:
•    A collaborative, inclusive, and high-performance culture
•    Competitive compensation and comprehensive health benefits
•    Flexible work schedules and family-care support
•    Rewards, recognition, and team-building experiences
•    Freedom to innovate and shape how we grow
•    A workplace that values diversity, authenticity, and belonging

Stone Tile is an equal opportunity employer and welcomes applications from all interested parties. Accommodation for job applicants with disabilities are available on request. To request any accommodation, please specify in your application.